Last updated: March 2026
These terms and conditions govern the provision of IT consultancy, project delivery, and support services by Underwood IT ("we", "us", "our"), a trading name of Paul Underwood, to you ("the client"). By engaging our services, you agree to these terms.
We provide fractional IT director services, IT health checks, project management, IT support, and related consultancy as described on our website and in any proposal or statement of work agreed with you. The scope, deliverables, and timescales for each engagement will be confirmed in writing before work begins.
Any proposal or quote we provide is valid for 30 days unless otherwise stated. A proposal becomes binding when accepted by you in writing, by email, or by instructing us to proceed. We reserve the right to amend a proposal if the scope or requirements change materially.
Fees will be set out in each proposal or statement of work. Unless otherwise agreed:
Reasonable expenses incurred in connection with the services (such as travel, software licences, or third-party costs) will be agreed in advance and recharged at cost.
To enable us to deliver the agreed services, you agree to:
Both parties agree to keep confidential any proprietary or sensitive information received during the engagement. This obligation continues after the engagement ends. Confidential information does not include information that is publicly available or was already known to the receiving party.
Any deliverables, documentation, or materials we create specifically for you as part of an engagement become your property upon full payment. We retain the right to use general knowledge, skills, methodologies, and tools developed or used during the engagement. Pre-existing intellectual property remains with its original owner.
Our total liability for any claim arising from or related to the services shall not exceed the total fees paid by you for the specific engagement giving rise to the claim. We shall not be liable for any indirect, consequential, or incidental losses, including but not limited to loss of profit, data, or business opportunity. Nothing in these terms excludes or limits liability for fraud, death, or personal injury caused by negligence.
We will perform all services with reasonable skill and care, consistent with generally accepted industry standards. However, IT consultancy involves inherent uncertainties. We do not guarantee specific outcomes, financial results, or that any system will be free from all vulnerabilities or issues. Recommendations are based on information available at the time and professional judgement.
Where we recommend or coordinate third-party suppliers, we do so in good faith but accept no liability for their products, services, or performance. Contracts with third parties are between you and the supplier.
Either party may terminate an engagement by giving 14 days' written notice (by email or letter). On termination, you are liable for fees and expenses incurred up to the termination date, plus any committed third-party costs. We will return or destroy any confidential materials on request.
Neither party shall be liable for delays or failure to perform caused by events beyond reasonable control, including but not limited to natural disasters, power outages, cyberattacks, government actions, or pandemics.
We process personal data in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and Data Protection Act 2018. Where we process personal data on your behalf, we will do so only as instructed and in compliance with a data processing agreement where required.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. The current version will always be available on our website. Material changes will be communicated to active clients in writing.
If you have any questions about these terms, please contact us at info@underwoodit.co.uk.